JOHN'S HEART HEALTHCARE GROUP (JHHG) - TERMS & CONDITIONS

These Terms & Conditions govern your access to and use of the JHHG website, services, communication platforms, patient engagement programs, mobile messaging services, artificial intelligence (AI) communication systems, and related offerings.

By accessing our website, providing your contact information, participating in our programs, or using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

John's Heart Healthcare Group provides healthcare management, patient engagement, care coordination, wellness outreach, healthcare technology services, population health initiatives, and related healthcare support services.

JHHG may provide services directly or through affiliated entities, providers, healthcare organizations, contractors, technology vendors, and authorized partners.

By using our website or services, you agree to:

• Comply with these Terms & Conditions
• Provide accurate information
• Use services lawfully
• Respect intellectual property rights
• Follow all applicable federal, state, and local laws

If you do not agree with these Terms, you should discontinue use of our website and services.

Individuals who voluntarily provide communication consent through an approved JHHG consent mechanism (such as choosing the "Opt In" button) expressly consent to receive communications from John's Heart Healthcare Group related to healthcare services, care coordination, wellness programs, patient engagement activities, and customer service communications.

Such communications may include:

• Telephone calls regarding healthcare services, appointments, care coordination, wellness programs, customer service inquiries, and related healthcare communications.
• SMS text messages related to appointment scheduling and reminders, care coordination, Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), wellness programs, HEDIS outreach initiatives, patient engagement activities, customer service requests, healthcare service updates, and other healthcare-related communications.
• Artificial or prerecorded voice messages.
• AI-assisted communications.
• Appointment reminders.
• Care management communications.
• Wellness and outreach communications.

Consent is not a condition of receiving healthcare services, treatment, or participation in any JHHG program.

Message frequency may vary.

Message and data rates may apply.

To opt out of SMS communications, reply STOP at any time.

For assistance, please email info@johnsheart.com or call (866) 314-3278.

JHHG may utilize Artificial Intelligence (AI), automated voice systems, virtual assistants, and artificial or pre-recorded voice technologies to communicate with patients, members, customers, providers, and website users.

AI-powered systems may be used for:

• Appointment scheduling
• Appointment reminders
• Care gap closure outreach
• HEDIS-related communications
• Population health initiatives
• Wellness programs
• Customer service support
• Follow-up communications

By providing your contact information and consenting to communications, you acknowledge and agree that some interactions may occur through AI-powered systems and automated technologies.

By opting into SMS communications from JHHG, you agree to receive text messages related to:

• Healthcare services
• Appointments
• Care coordination
• Wellness programs
• Patient engagement
• Customer service
• Healthcare operations

Message frequency varies.

Message and data rates may apply.

 JHHG is committed to protecting Protected Health Information (PHI) in accordance with HIPAA and HITECH requirements.

While reasonable safeguards are maintained, website communications and electronic communications may not always constitute secure healthcare communications.

Patients should avoid submitting sensitive medical information through unsecured channels unless specifically instructed to do so.

Official HIPAA privacy practices are described in JHHG's Notice of Privacy Practices and Privacy Policy.

JHHG may contact patients regarding:

• Appointments

• Preventive care

• Medication adherence

• Care coordination

• Chronic disease management

• Remote Patient Monitoring (RPM)

• Chronic Care Management (CCM)

• Remote Therapeutic Monitoring (RTM)

• HEDIS quality measures

• Healthcare education

• Population health initiatives

These communications are intended to support patient care and healthcare operations.

JHHG communication systems, websites, SMS services, AI voice agents, and patient engagement platforms are not intended for emergency communications.

If you are experiencing a medical emergency:

CALL 911 IMMEDIATELY

Do not rely upon:

• SMS messages
• Website forms
• Email communications
• AI voice agents
• Automated systems

for urgent medical situations.

Calls may be:

• Monitored
• Recorded
• Transcribed
• Summarized
• Processed using AI technologies

for purposes including:

• Quality assurance
• Compliance monitoring
• Staff training
• Service improvement
• Documentation
• Patient safety

By participating in communications with JHHG, you consent to such activities where permitted by applicable law.

You agree not to:

• Use the website unlawfully
• Attempt unauthorized access
• Interfere with website operations
• Upload malicious software
• Misrepresent your identity
• Violate applicable laws or regulations

JHHG reserves the right to restrict access to users who violate these Terms.

All website content, including:

• Logos
• Trademarks
• Graphics
• Documents
• Text
• Software
• Educational      materials

remain the property of JHHG or its licensors and may not be reproduced without written permission.