John's Heart Healthcare Group (JHHG) - Privacy Policy

John's Heart Healthcare Group ("JHHG," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of the personal and health information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our websites, patient engagement programs, communication platforms, healthcare operations, and related services.

JHHG operates in accordance with applicable federal and state privacy and healthcare regulations, including the Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), Telephone Consumer Protection Act (TCPA), Centers for Medicare & Medicaid Services (CMS) requirements, and other applicable healthcare privacy laws.

  We may collect information including, but not limited to:

Personal Information

• Name
• Address
• Telephone number
• Mobile phone number
• Email address
• Date of birth
• Emergency contact information

Healthcare Information

When voluntarily provided or authorized, we may collect information related to:

• Medical conditions
• Care coordination activities
• Chronic Care Management (CCM)
• Remote Patient Monitoring (RPM)
• RemoteTherapeutic Monitoring (RTM)
• Appointment scheduling
• Care management services
• Healthcare provider interactions

Technical Information

We may automatically collect:

• IP address
• Device identifiers
• Browser type
• Operating system
• Website activity logs
• Cookies and analytics information

  JHHG may use information for:

• Patient engagement and support
• Appointment scheduling and reminders
• Care coordination activities
• Chronic Care Management (CCM)
• Remote Patient Monitoring (RPM)
• Remote Therapeutic Monitoring (RTM)
• HEDIS quality improvement initiatives
• Population health management programs
• Wellness and preventive care outreach
• Healthcare operations and administration
• Customer service and support
• Regulatory compliance
• Fraud prevention and security monitoring

 JHHG may utilize Artificial Intelligence ("AI"), automated systems, virtual assistants, and artificial or pre-recorded voice technologies to facilitate communications.

These technologies may be used for:

• Appointment reminders
• Scheduling assistance
• Wellness outreach
• Care gap closure initiatives
• HEDIS quality measure outreach
• Patient engagement programs
• Customer support
• Follow-up communications

 By voluntarily selecting the communication consent checkbox and submitting the form, you expressly consent to receive communications from John's Heart Healthcare Group, including telephone calls, SMS text messages, artificial or prerecorded voice messages, and AI-assisted communications regarding healthcare services, appointments, care coordination, wellness programs, patient engagement activities, and related communications.

Your consent is not a condition of receiving healthcare services, treatment, or participation in any program offered by JHHG.

Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

Individuals who voluntarily provide communication consent through an approved JHHG consent mechanism expressly consent to receive communications from John's Heart Healthcare Group related to healthcare services, care coordination, wellness programs, patient engagement activities, and customer service communications.

Such communications may include:

•  SMS text messages related to appointment scheduling and reminders, care coordination, Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), wellness programs, HEDIS outreach initiatives, patient engagement activities, customer service requests, healthcare service updates, and other healthcare-related communications.
•  Artificial or prerecorded voice messages.
•  AI-assisted communications.
•  Healthcare service notifications.
•  Appointment reminders.
•  Care management communications.
•  Wellness and outreach communications.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, please reply to info@johnsheart.life or call (866) 314-3278.

SMS consent is not sold or shared with third parties for marketing purposes.

 Where applicable, JHHG maintains and safeguards Protected Health Information (PHI) in accordance with HIPAA and HITECH requirements.

Administrative, physical, and technical safeguards are implemented to help protect confidential healthcare information against unauthorized access, use, disclosure, alteration, or destruction.

Certain information submitted through our website may not constitute PHI until incorporated into a designated healthcare record system.

Patients should avoid transmitting highly sensitive medical information through unsecured web forms unless specifically instructed to do so.

JHHG may contact patients and members regarding:

• Preventive care opportunities
• Annual wellness visits
• Care gap closure initiatives
• HEDIS quality measures
• Medication adherence programs
• Chronic disease management
• Follow-up care
• Health risk assessments
• Population health initiatives

These communications are intended to improve healthcare outcomes, quality measures, patient engagement, and continuity of care.

JHHG does not sell personal information or Protected Health Information.

Information may be shared only when permitted or required by law, including:

• Healthcare providers involved in patient care
• Business Associates operating under HIPAA-compliant agreements
• Healthcare operations partners
• Technology service providers
• Government agencies as required by law
• Regulatory authorities
• Law enforcement when legally required

JHHG may utilize third-party service providers and platforms, including communications, electronic health record, analytics, customer service, and healthcare technology vendors.

Such providers may include:

• Electronic Health Record systems
• Patient engagement platforms
• Call center technologies
• AI communication platforms
• Cloud service providers
• Healthcare analytics providers

These providers are contractually required to maintain appropriate privacy, confidentiality, and security protections.

Telephone calls, AI voice interactions, and customer service communications may be monitored, recorded, transcribed, summarized, or analyzed for:

• Quality assurance
• Compliance monitoring
• Staff training
• Patient safety
• Service improvement
• Documentation purposes

Participation in communications with JHHG constitutes consent to such recording where permitted by applicable law.

JHHG is committed to operating in compliance with applicable healthcare laws and regulations, including:

• HIPAA
• HITECH
• TCPA
• CMS regulations
• Stark Law
• Federal Anti-Kickback Statute
• State healthcare privacy laws

JHHG communications are intended to support patient care, healthcare operations, quality improvement initiatives, and lawful healthcare engagement activities.

JHHG maintains administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encryption technologies
• Secure access controls
• Multi-factor authentication
• Audit logging
• Vendor security assessments
• Workforce privacy training