JOHN'S HEART HEALTHCARE GROUP (JHHG) - COMMUNICATION CONSENT & AUTHORIZATION POLICY

John's Heart Healthcare Group ("JHHG," "we," "our," or "us") is committed to maintaining transparent, compliant, and patient-centered communication practices.

This Communication Consent & Authorization Policy explains how JHHG communicates with patients, members, caregivers, providers, customers, website visitors, and program participants, and describes the consent and authorization associated with those communications.

By providing your contact information, enrolling in a JHHG program, utilizing our services, or interacting with our website, you acknowledge and agree to the practices described in this Policy.

 JHHG may communicate with individuals through various channels, including:

• Telephone calls
• SMS text messages
• Email communications
• Patient portal messages
• Artificial or prerecorded voice messages
• AI-assisted voice communications
• Automated communications
• Written correspondence
• Mobile applications
• Digital communication platforms

Communications may be conducted by JHHG personnel, authorized representatives, healthcare providers, affiliated entities, contracted service providers, or approved technology platforms operating on behalf of JHHG. 

Communications may be used for healthcare-related purposes including:

Appointment Services

• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Appointment rescheduling

Care Coordination

• Care management activities
• Follow-up care
• Referral coordination
• Healthcare navigation

Chronic Disease Management

• Chronic Care Management (CCM)
• Remote Patient Monitoring (RPM)
• Remote Therapeutic Monitoring (RTM)
• Medication adherence programs

Population Health Programs

• HEDIS quality improvement initiatives
• Preventive care outreach
• Annual wellness visit reminders
• Care gap closure programs
• Screening reminders
• Population health campaigns

Customer Service

• Program support
• General inquiries
• Service updates
• Educational information

By voluntarily providing your contact information to JHHG, you expressly authorize JHHG to contact you using the communication methods described in this Policy.

This authorization includes consent to receive:

• Live telephone calls
• Automated telephone calls
• Artificial or prerecorded voice messages
• AI-assisted voice communications
• SMS text messages
• Email communications
• Patient portal notifications

Communications may be delivered using automated technologies, communication platforms, and AI-supported systems.

Consent is not a condition of receiving medical treatment, healthcare services, insurance benefits, or participation in healthcare programs.

 JHHG may utilize Artificial Intelligence (AI), automated systems, conversational agents, virtual assistants, and related technologies to support healthcare communications.

You acknowledge and authorize JHHG to use AI-assisted communication technologies for:

• Appointment management
• Wellness outreach
• Care coordination
• HEDIS outreach
• Population health initiatives
• CCM communications
• RPM communications
• RTM communications
• Customer support
• Patient engagement activities

JHHG maintains human oversight of AI-assisted communication programs.

AI systems do not independently diagnose medical conditions, prescribe treatments, or replace licensed healthcare professionals.

By voluntarily selecting the communication consent checkbox or otherwise providing communication consent through an approved JHHG consent mechanism regarding:

• Healthcare services
• Appointments
• Care management
• Wellness programs
• Healthcare reminders
• Population health initiatives
• Customer service matters

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

SMS consent is not sold, rented, or shared with third parties for marketing purposes.

 You authorize JHHG to utilize:

• Artificial voice technology
• Prerecorded voice technology
• Automated calling systems
• AI-generated voice systems

for lawful healthcare communications, including:

• Appointment reminders
• Scheduling assistance
• Care coordination
• Wellness outreach
• HEDIS initiatives
• Population health programs

These communications may occur without prior live agent interaction.

  You acknowledge and consent that communications with JHHG may be:

• Recorded
• Monitored
• Transcribed
• Summarized
• Processed using AI technologies

for purposes including:

• Quality assurance
• Compliance monitoring
• Workforce training
• Documentation
• Patient safety
• Service improvement

JHHG protects Protected Health Information (PHI) in accordance with:

• HIPAA
• HITECH
• CMS requirements
• Applicable state privacy laws

Communications involving healthcare information are managed using appropriate administrative, technical, and physical safeguards designed to protect confidentiality, integrity, and availability of information.

Please refer to JHHG's Privacy Policy and Notice of Privacy Practices for additional details.

 Where authorized by law or by the individual, JHHG may communicate with:

• Family members
• Caregivers
• Guardians
• Authorized representatives
• Healthcare proxies

regarding healthcare services, care coordination, scheduling, and related matters.

 You may revoke certain communication consents at any time by:

• Contacting JHHG directly
• Updating communication preferences
• Replying STOP to SMS communications where applicable
• Submitting a written request

Revocation of consent may limit JHHG's ability to provide certain communications or services.

Certain legally required or healthcare-operational communications may continue as permitted by law.   

 JHHG communication systems are not intended for emergency use.

Do not rely on:

• SMS messages

• AI Voice Agents

• Automated communication systems

• Website forms

• Email communications

for emergency healthcare needs.

If you are experiencing a medical emergency:

CALL 911 IMMEDIATELY

or seek immediate emergency medical attention.