John's heart healthcare group - AI Voice Agent Disclosure & consent notice

John's Heart Healthcare Group ("JHHG," "we," "our," or "us") is committed to transparency regarding our use of Artificial Intelligence ("AI"), automated communication technologies, virtual agents, and artificial or prerecorded voice systems.

This AI Voice Agent Disclosure & Consent Notice explains how AI-assisted communications may be used by JHHG and outlines your rights and choices regarding these communications.

By providing your contact information, participating in JHHG programs, utilizing our services, or consenting to communications, you acknowledge and agree to the practices described in this Notice.

JHHG utilizes AI technologies to improve patient engagement, communication efficiency, healthcare access, care coordination, and population health outcomes.

Our use of AI is guided by the principles of:

• Patient privacy
• Transparency
• Security
• Fairness
• Human oversight
• Regulatory compliance
• Responsible innovation

AI technologies are intended to support—not replace—appropriate human involvement in healthcare operations and patient communications.

An AI Voice Agent is an automated communication system that uses artificial intelligence technologies to interact with individuals through voice calls, text messages, or other communication channels.

AI Voice Agents may:

• Speak with callers using natural language
• Answer questions
• Schedule appointments
• Confirm appointments
• Collect information
• Provide reminders
• Route calls
• Assist with patient engagement activities

Some communications may involve prerecorded voice technology, speech synthesis technology, conversational AI systems, or automated communication platforms.

 JHHG may utilize AI-powered communication technologies for:

Appointment Management

• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Appointment rescheduling assistance

Patient Engagement

• Wellness outreach
• Preventive care reminders
• Follow-up communications
• Patient satisfaction initiatives

Care Coordination

• Care management outreach
• Chronic Care Management (CCM)
• Remote Patient Monitoring (RPM)
• Remote Therapeutic Monitoring (RTM)
• Care transition support

Population Health Programs

• HEDIS quality measure outreach
• Care gap closure initiatives
• Medication adherence reminders
• Annual wellness visit reminders
• Preventive screening reminders

Customer Support

• General information requests
• Service navigation
• Provider information
• Communication routing

You may receive communications that are:

• Fully automated
• AI-assisted
• AI-generated
• Artificial or prerecorded voice calls
• SMS messages supported by AI systems
• Hybrid communications involving both AI systems and human representatives

Where appropriate, JHHG will make reasonable efforts to identify when AI technologies are being utilized.

Examples may include:

"This is an AI-assisted call from John's Heart Healthcare Group."

or

"This communication is being conducted using automated technology on behalf of JHHG."

JHHG maintains human oversight of AI-assisted communication systems.

AI technologies may assist with communication processes; however:

• Clinical decision-making remains under qualified healthcare professionals.
• AI systems do not independently diagnose medical conditions.
• AI systems do not independently prescribe treatments.
• AI systems do not replace licensed healthcare providers.

When necessary, communications may be escalated to qualified personnel.

Individuals who voluntarily provide communication consent through an approved JHHG consent mechanism acknowledge that communications may utilize AI-assisted technologies:

• Live calls
• Artificial or prerecorded voice calls
• Automated telephone communications
• AI-assisted voice communications
• SMS text messages
• Email communications

These communications may relate to:

• Healthcare services
• Appointment scheduling
• Care coordination
• Wellness initiatives
• Population health programs
• Patient engagement activities
• Customer support

Consent is not a condition of receiving healthcare services or treatment.

  By voluntarily providing your phone number, email address, or other contact information to JHHG, you expressly consent to receive communications from JHHG, including:

• Live calls
• Artificial or prerecorded voice calls
• Automated telephone communications
• AI-assisted voice communications
• SMS text messages
• Email communications

These communications may relate to:

• Healthcare services
• Appointment scheduling
• Care coordination
• Wellness initiatives
• Population health programs
• Patient engagement activities
• Customer support

Consent is not a condition of receiving healthcare services or treatment.

JHHG is committed to protecting personal information and Protected Health Information (PHI) in accordance with applicable laws and regulations, including:

• HIPAA
• HITECH
• CMS requirements
• State privacy laws

When AI systems are utilized in connection with healthcare operations, JHHG seeks to implement appropriate safeguards designed to protect privacy, confidentiality, and security.

Third-party vendors supporting AI communications may be required to enter into Business Associate Agreements (BAAs) when applicable under HIPAA.

  AI-assisted communications may be used to support:

• HEDIS quality measures
• Population health initiatives
• Care gap closure programs
• Medication adherence programs
• Preventive healthcare outreach
• Chronic disease management programs

These communications are intended to improve healthcare outcomes, quality performance, patient engagement, and continuity of care.

 JHHG is committed to compliance with applicable federal and state laws and regulations, including:

• HIPAA
• HITECH
• TCPA
• CMS regulations
• Stark Law
• Federal Anti-Kickback Statute
• FCC regulations
• State privacy laws

AI-assisted communications are intended solely to support lawful healthcare operations, patient engagement, and healthcare quality initiatives.

 You may:

• Decline participation in certain communication programs
• Opt out of SMS communications by replying STOP
• Request alternative communication methods where available
• Update communication preferences
• Request information regarding communication practices

Certain healthcare-related communications may still be provided when permitted or required by law.